Feedback

Feedback

Last update: Nov. 23, 2022

    Students, Staff, Faculty, and other Stakeholders are provided a variety of methods for confidential communication. Students are required to fill out End-of-Course Evaluations. All Stakeholders may use the SHSU-COM Feedback Form to provide feedback or address concerns to the COM. 

    Find Support

    Sexual Misconduct and Title IX investigations, grievance processes, and support services are facilitated through the Office of Institutional Diversity and Inclusion. These services include medical, counseling, legal assistance, and law enforcement. Students also may contact the SHSU Dean of Students with grievances, or the COCA to report violations of accreditation standards. 

    Feedback Tools Presentation Graphic 3

      The SHSU-COM Feedback Form offers an anonymous mechanism for all Stakeholders to provide feedback or concerns directly to SHSU-COM leadership. Responses will be reviewed by the Associate Dean for Educational Affairs and forwarded as appropriate to SHSU-COM leadership. 

      To offer an appropriate resolution, please report with the greatest details possible. 

      Resolution summaries updated on a monthly basis.

      SHSU-COM Feedback Resolutions

      Date ReportedReporter ClassificationSummary of ConcernSummary of Resolution

      9.28.21

      Staff

      Systems course -realign material and assessments

      Course director is aware of the feedback and made some adjustments to the course.

      9.28.21

      Student

      A faculty/staff behavior

      Additional diversity training is upcoming. Identifying the person of concern is important for targeted intervention.

      9.29.21

      Student

      Dress code email lacked empathy

      Not the intention; Timing of email not optimal; MSA followed up with students asking what they can do to help; only sent dress code reminder due to the number of visitors in the building.

      9.30.21

      Student

      Comment by faculty in class

      Faculty member was not aware of the impact of the comment; this was brought to their attention.

      10.01.21

      Prefer not to identify

      Room capacity on the event request form

      Room capacity was added to the form.

      10.07.21

      Prefer not to identify

      Emails to students also sent to faculty and staff

      Medical Student Affairs will work with Ms. Haney to have all things shared with students shared with faculty and staff as well.

      10.7.21; 10.19.21

      Faculty; Faculty

      COM building adopt a fragrance free policy

      A policy does not exist in SHSU Facilities or Human Resources. For an individual accommodation, please contact HR.

      10.11.21

      Faculty

      Co-curricular/Extra review sessions schedule

      A new policy regarding scheduling curricular and co-curricular events was just approved and will be shared COM-wide.

      10.12.21

      Prefer not to identify

      New cleaning product heavily scented

      The cleaning product being utilized has been reviewed and approved by SHSU Facilities.

      10.12.21

      Student

      Research compliance - informed consent and spiritual content

      This was shared with leadership so that it could be discussed with the course director.

      10.26.21

      Student

      Student and police officer incident

      Met with UPD student interactions and safety concerns

      01.15.21;

      02.2022

      Staff

      Communication from Provost's Office to shared services personnel

      Listserv populated through Banner - appears shared services has different communication route; cannot change another entities listserv and have no way of knowing who recieves which correspondence.

      01.12.22; 01.24.22

      Prefer not to identify; Student

      Social Media Utilization

      Training on University Policy is forthcoming.

      01.20.22

      Prefer not to identify

      COM building temperature

      Constantly working to regulate temperature in building; report specific areas, and that information will be submitted to main campus where it is controlled

      3.10.22

      Student

      Arrangement of ALC room - difficult to see speaker

      Exploring how to rearrange the room and still maintain the group dynamic that the space was designed to facilitate.

      3.11.22

      Prefer not to identify

      Research process and requirements including travel

      More robust procedures and tracking processes are being implemented and refined.

      3.15.22

      Prefer not to identify

      Communication and sharing information consistently

      Communication is something we are always working to improve. Incorporating a variety of modes such as a newsletter, email correspondence, Blackboard announcements and postings, digital signage, meetings, coffee chats, etc. are being utilized.

      3.15.22, 3.16.22 (3);

      Student

      Communication about sites/rotations on March 15, 2022

      Discussed with Clinical Affairs and they are working to share as much information they have with students.

      3.17.22

      Staff

      Peer tutoring for OMS2 students

      Looking forward to being able to provide this in the future.

      4.4.22 (4)

      Faculty; Student

      Evening classes for Education major students at TWC

      Sent anonymous feedback to TWC and COE for review.

      4.6.22 (2)

      Prefer not to identify; Student

      Student concern regarding interaction with faculty/staff

      Met with student to address communication and approach to situations.

      4.9.22

      Faculty

      A faculty/staff member's communication

      Discussed the feedback with the supervisor.

      4.26.22

      Student

      Lack of timely response to anonymous feedback

      Dr. West will do her best to speed the process up. Please contact her directly if needed.

      5.2.22

      Prefer not to identify 

      Board Prep

      Resources and materials for Board Prep are analyzed annually and modifications may be made if needed. 

      5.2.22

      Student 

      Ultrasound Training  

      Ultrasound Training continues to be included in pre-clerkship and was also incorporated in the clerkship preparation course. 

      5.5.22

      Student

      TV Screens

      The issue has been reported to IT@Sam

      5.9.22

      Other Stakeholder

      Travel Funding 

      SHSU-COM has student travel guidelines that align with university requirements.  

      5.23.22

      Student

      Changes 

      Transitions in faculty and staff are not uncommon in Higher Education. During changes, everyone works to ensure support and resources are maintained.  

      5.27.22

      Faculty

      Student Support 

      Opportunities to assist with student tuition in the form of scholarships and grants are a current focus. 

      7.8.22

      Student

      Transcript Information 

      Academic Standing is noted on the transcript at the end of each term. This includes good standing and academic probation. 

      7.8.22

      Faculty

      SPAP Timeline 

      SHSU-COM will examine timelines, policies and processes.  

      7.8.22

      Other Stakeholder

      Class Rank 

      Any reference of Class Rank in MSPEs will use “top 20% of the cohort” instead of 5th quintile.  

      7.22.22

      Faculty

      Clerkship Preparation Course Grading 

      Grades are determined by the course director. 

      8.15.22

      Faculty 

      Patient Encounter Form in Leo 

      Adjustments were made to streamline the form and short videos were posted in Bb for student reference in an attempt to expedite the process. 

      8.15.22

      Student

      Clinical Experiences 

      Core clerkship experiences are being monitored and adjusted as needed.  

      8.15.22

      Student

      Providing Feedback 

      Several feedback options are available including completing the anonymous feedback form, course and faculty evaluations, thorough your class representatives, etc. 

      8.16.22

      Student

      Birds around the building 

      Investigating ways to reduce the number of birds flying into the windows. 

      8.25.22 (2)

      Student (2)

      COMLEX-USA Level 1 Performance Celebration 

      Class of 2024 will be recognized directly for their performance on Level 1. Additional information will be shared soon once logistics are settled since students are in different regions. 

      8.25.22

      Student

      Notification regarding rotation changes 

      Discussed sending a direct email to students when changes are made to rotations in Leo. 

      9.7.22

      Prefer not to identify 

      Patient encounter logs 

      Created and posted videos to expedite the logging process as well as refined the diagnoses and procedures list. 

      9.7.22

      Faculty

      Preceptor evaluations 

      Reach out to Clinical Educations with concerns about matching preceptors to students for evaluation purposes. 

      9.7.22

      Faculty

      Class Rank

      Rank will not change but performance on clerkship rotations will be highlighted in the MSPE. 

      9.9.22

      Faculty

      Earning Honors in a Course 

      Discuss with the course director. 

      9.16.22

      Faculty

      Diagnoses in the patient encounter logs 

      The request to refine and update the list of diagnoses will be shared with the clerkship directors.  

      9.20.22

      Faculty

      Clerkship grades 

      Will be posted in Blackboard as soon as COMATs are available and will be on the transcript within 10 business days.  

      9.23.22

      Student

      Blackboard  

      Blackboard Learn is SHSU’s Learning Management System (LMS) that all of the colleges utilize.  More information may be accessed at:  https://online.shsu.edu/campus/bbultra/ 

      9.23.22

      Faculty

      Clinical Regions

      Stakeholders are constantly monitoring resources and experiences in the clinical regions and are working with partners to expand and enhance opportunities in each region.  

      9.30.22;

      10.27.22

      Student

      COMAT Thresholds 

      Leadership is constantly monitoring performance and will continue to examine data and thresholds (fail, pass, honors). Discussed with OMS3 class on  

      10.22.22

      Other Stakeholder 

      Narrative Comments on Clinical Evaluations 

      SHSU-COM is monitoring narrative feedback provided by preceptors; additional training regarding needed narratives for MSPEs was conducted as a CME offering on November 10, 2022.  

      10.26.22;

      10.31.22;

      11.03.22 (6);

      11.04.22;

      11.05.22;

      11.06.22.

      Students

      Course Concerns

      Feedback was shared directly with leadership and brought to the attention of all stakeholders.   

      10.31.22

      Other Stakeholder

      Grading Scale  

      SHSU-COM grading scale is F/P/H.  Various scales were considered but this was decided prior to the matriculation of the first cohort.  

      10.31.22

      Other Stakeholder 

      Rotation Location 

      Rotation data is constantly being monitored and adjustments made as needed. 

      11.04.22

      Student

      Retest and Remediation Exam Schedule 

      Leadership worked with stakeholders to adjust retest and remediation exam schedule for the end of the Fall semester to help reduce exam fatigue. 

      11.04.22 (2)

      Students

      Group chat and feedback 

      Met individually with specific student doctors about concerns and written correspondence. 

      11.04.22

      Student

      Ethics

      Concern shared directly with leadership.

      11.11.22

      (2)

      Prefer not to Identify; student 

      Internal classroom temperature 

      Submitted work request to get the temperatures raised to higher temperatures.

      11.15.22

      Student

      Exam Information 

      Focusing on consistency of strengths and opportunities reports and other data.  Reporting structure for performance recorded in Blackboard is consistent among the foundational courses. 

      11.22.22

      Student

      After Hours Security Personnel 

      Concerns discussed and written feedback shared with UPD.

      11.22.22

      Student

      Course Content

      This type of feedback should be included in the course evaluation.